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Photos & reports

My photo keeps getting rejected

Folio checks every photo before analysis. The usual fixes: face the camera straight on, find natural light (a window beats a bathroom bulb), pull hair off your face, remove sunglasses, and switch off beauty filters. Small quality warnings can be overridden; very dark or blurry shots can't — a bad photo would mean a bad report.

My report seems off

Reports estimate visible, cosmetic characteristics from a single photo plus your answers — lighting, makeup, and camera quality all influence them. Retake in daylight with a clean face for the most consistent results. Remember Folio is educational and cosmetic; it never diagnoses anything.

Can I re-run a report?

Yes — open the report and choose Regenerate to re-run the same photo and answers, or start a new report with a fresh photo.

Billing & refunds

Managing your subscription

Subscriptions are handled by Apple. To change or cancel: Settings → your name → Subscriptions → Folio. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel a subscription.

Free trial

If your plan includes a trial, you won't be charged if you cancel before the trial ends. Once a trial converts, refunds are at Apple's discretion via reportaproblem.apple.com.

Paid but no report?

If a report fails after a successful purchase, we retry automatically. If it still fails, contact us — we'll re-run it or credit you. Nobody stays charged for a report they never got.

Restore purchases

New phone or reinstalled the app? Use Settings → Restore purchases inside Folio while signed in with the same Apple ID.

Your data

Delete a report

Swipe the report in History, or open it and choose Delete. The photo and generated files go with it.

Delete your account

In the app: Settings → Delete account. This permanently removes your account, reports, photos, and questionnaire answers, as described in the privacy policy. If you can't access the app, email us from your account email and we'll do it for you.

Export your data

Every report can be saved as a PNG or PDF from the report screen. For a full data export, email hello@folioapp.info.

Troubleshooting

• App won't load or crashes — force-quit and reopen, check for an App Store update, then restart your device. Still broken? Email us with your device model and iOS version.
• Report stuck on processing — check your connection and give it a minute; generation retries automatically. If it's stuck longer than five minutes, close and reopen the app — your photo and answers are safe.
• Camera permission denied — enable it in Settings → Privacy & Security → Camera → Folio.
• Membership active but features locked — use Restore purchases, then reopen the app. If it persists, email us with your purchase receipt.